Last Updated: July 2023

1. Definitions

1.1. The “company” refers to Parking Hub Pty Ltd

1.2. The “customer” refers to the person or persons using or proposing to use the services of the company.

1.3. The “service provider” refers to the operator of the featured parking facilities for which the company acts as a booking agent.

1.4. The “booking” refers to the specific service(s) purchased by the customer.

1.5. The “date of departure” refers to the date of the outward parking reservation.

1.6. “Onsite products” refers to those products specifically referred to as onsite products throughout the company’s website [Parking Hub Website].

2. The Company’s Liability

2.1. These Terms and Conditions apply only to bookings made directly through this website. Bookings made via a third-party website(s) are strictly subject to the terms and conditions set out on that website(s).

.2. The company acts only as a booking agent for the service provider for the featured parking facilities. It does not itself provide the services. The customer will be contracting with the service provider and will be subject to the service provider’s terms and conditions.

2.3. As a booking agent for the service provider, the company is liable to the customer only for losses directly arising from any negligence of the company in processing a booking. Any claims by the customer in respect of the delivery of the parking services must be made against the service provider and subject to its terms and conditions.

3. Bookings

3.1. Bookings via the company’s website are deemed to have been made final once a booking reference number has been issued. All Terms and Conditions are deemed to have been accepted when a booking reference number has been issued.

3.2. Telephone bookings are deemed to have been made final when confirmed by the company’s telephone representative. All terms and conditions are deemed to have been accepted once confirmation of the booking has been issued.

3.3. All services are subject to availability.

3.4. The company reserves the right not to accept or fulfill a booking. A booking is not a guaranteed place, and the company may cancel a booking if the service provider advises that it is unable to fulfill a booking. In these circumstances, a refund will be given, but the company accepts no liability for any consequential loss or losses arising.

3.5. It is the responsibility of the customer to ensure that a valid contact number and email address are provided at the time of making a booking.

3.6. It is the responsibility of the customer to ensure he/she reads the confirmation email before traveling.

3.7. The company will not accept liability for any costs incurred or consequential loss arising due to the failure of the customer to provide a valid contact number and email address or failing to read the confirmation email before traveling.

3.8. It is advisable for all customers to print the confirmation email and take it when traveling to the chosen parking facility.

3.9. The company may use information supplied by the customer at the time of booking for the following purposes: (a) to fulfill the booking; (b) to process and obtain payment; (c) for analysis and profiling the customer’s parking preferences (e.g. market, customer, and product analysis) to enable review, development, and improvement of the products and services offered; (d) to enable the company to provide the customer and other customers with relevant information through the company’s marketing program. The company may keep the customer informed of its products and services using any of the following methods: e-mail, post, telephone, SMS. If the customer wishes to opt-out of these marketing activities, please advise the company accordingly.

3.10. Parking facilities with a Price Guarantee or Money Back offer can only be applied to like-for-like products found on an alternative website within 24 hours of making a booking. Prices achieved by the use of a discount code are excluded. All claims must be made in writing to our customer service team along with supporting documentation showing when and where the lower price was found. Upon confirmation, a full refund (excluding our own Parking Hub Booking fee) will then be granted to the payment card with which the booking was originally made.

4. Payment

4.1. Payment for a booking made by telephone or on the company’s website can only be made using [Accepted Payment Methods]. Cheques are not accepted.

4.2. If payment by card is declined, the company and the service provider reserve the right not to fulfill the booking.

4.3. All prices are quoted in the currency of the currently selected country and include VAT where applicable.

4.4. When a booking is made using a non-UK credit card, the card issuer will debit the customer’s account in the local overseas currency and at the exchange rate applicable on the date of processing. A conversion charge may be applicable.

5. Cancellation Procedures

5.1. To cancel a booking, please visit the [Members Area].

5.2. A booking may be canceled up to 48 hours before your drop-off time. You will receive a full refund minus admin fee. Cancellation waivers can be purchased at the time of booking. No refund can be considered if you give us less than 48 hours' notice.

5.3. All cancellation requests must be confirmed in writing by our customer service department to be valid for a refund. Please note that cancellation requests can only be processed during office hours.

5.4. Customers who do not turn up at the parking facility for which the service is booked or who do not turn up in time to catch their flight are not entitled to a refund.

5.5. Cancellations cannot be accepted for any supersaver or non-flexible parking product.

5.6. Any customer wishing to curtail the length of stay for a service, once the service has commenced, will be liable to pay the fee for the whole of the service booked.

5.7. All booking transaction charges levied by banks, credit card, and other providers of financial services are strictly non-refundable.

5.8. Please note that certain products can apply bespoke cancellation rules. Information can be found in the product information and confirmation emails.

6. Amendment Procedures

6.1. Once the company confirms that it may be possible for a customer to amend a booking, this amendment is subject strictly to the availability of space and the service provider’s workload and available resources. To request an amendment to a booking, please visit the [Members Area] or email directly to info@parkinghub.com. In all cases, you must quote your booking reference number and details of the requested changes. Please check all details of amended bookings on receipt of confirmation. The company cannot be held responsible if a requested amendment cannot be offered or subsequently fulfilled.

7. The Service Providers Terms & Conditions

7.1. If you park for longer than the period you have booked for, you will be charged locally by the parking facility at their published rate.

7.2. All bookings are accepted subject to the current terms and conditions of the service provider, a full copy of which is available upon request. The following are highlighted for information only:
- Cars are parked at the owner's risk.
- The service provider accepts no responsibility or liability for any theft, loss, or damage to any personal property or loose items left within a vehicle while it is parked.
- The service provider does not accept any responsibility or liability for any damage to the windscreen or any other glass in the customer's vehicle.
- The customer shall inspect his/her vehicle and report any damage to the service provider before departure from the parking facility.
- The service provider accepts no liability for loss or damage unless and to the extent it is proved to be caused by the negligence of the service provider.

8. Complaints Procedure

8.1. If you encounter a problem at your chosen parking facility, please inform the service provider immediately to give them the opportunity to rectify the problem. If you do not advise the provider at the time, it may be difficult to pursue a complaint at a later stage. Our service providers will do their utmost to assist with any given request, however, assistance cannot be guaranteed.

8.2. Please put any outstanding issues in writing within 10 days of your return date.

8.3. All complaints need to be confirmed in writing, either by emailing info@parkinghub.com.

9. Email

9.1. Parking Hub may contact you with exclusive offers that we feel you may be interested in. You can opt out of receiving these emails by contacting info@parkinghub.com or clicking the unsubscribe link found within any offer email you receive.